shipping policy

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Shipping & Delivery Policy

Every order matters to us. Discover how Vedaa Home works to deliver your favourite home decor products safely to your doorstep.

Welcome to Vedaa Home. We aim to make every delivery smooth, reliable, and convenient. Please read our shipping and delivery information before placing your order.

01Shipping Areas

We currently deliver across India to eligible serviceable pin codes. At present, international shipping is not available.

02Estimated Delivery Time

Our estimated delivery timelines after dispatch are:

Metro Cities 3–5 Days
Tier 2 Cities 5–7 Days
Remote Areas 7–12 Days
Delivery timelines are estimates, not guarantees. Actual delivery may vary by pin code, courier availability, and other circumstances.

03Possible Delivery Delays

Delivery may take longer during:

  • Major sales and festive seasons.
  • Periods of unusually high order volumes.
  • Bad weather or natural events.
  • Courier service disruptions.
  • Deliveries to remote or hard-to-reach locations.

04Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your order.

Vedaa Home may offer free shipping on selected products, eligible orders, or during promotional periods. Offer conditions will apply.

05Order Processing

  • Orders are generally processed within 24–48 hours on business days.
  • Orders placed after the daily processing cut-off, on weekends, or on holidays may be processed on the next business day.
  • Processing may take longer during sales, festivals, or unexpected disruptions.
  • Tracking details may be shared once your order has been dispatched.

06Order Tracking

After dispatch, tracking details may be sent by SMS, WhatsApp, or email, depending on the contact information provided and the services available.

Use the tracking details provided to check the latest shipment status, where tracking is available.

07Delivery Attempts

Our courier partners may make more than one delivery attempt, depending on their delivery procedures.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful attempts, the shipment may be returned to our warehouse. Additional arrangements will be subject to courier procedures and our applicable policies.

08Address & Contact Details

  • Enter your complete and accurate delivery address, including pin code.
  • Provide a valid phone number so the courier partner can contact you if required.
  • Contact us as soon as possible if you need to request an address correction before dispatch.

Address changes may not be possible once an order has been dispatched.

09Damaged, Lost or Delayed Orders

📦 Damaged package

Please contact us within 48 hours of delivery with your order details and clear photographs or videos of the package and affected product, where possible. We will review the issue under our applicable policy.

🚚 Lost shipment

If your shipment appears lost or tracking has not updated for an unusual period, contact our support team. We will coordinate with the courier partner to investigate.

⏳ Delayed shipment

If your order is delayed beyond the estimated timeframe, contact us for assistance. We will help check the available shipment information.

Please retain your order confirmation and any relevant delivery evidence to help us resolve your concern.

10Special Shipping Conditions

  • Bulk orders may require additional processing time.
  • Festival and sale-period orders may experience delays.
  • Some remote pin codes may have longer delivery timelines or limited courier availability.

11Policy Updates

Vedaa Home may update this Shipping & Delivery Policy from time to time. Any revisions will be published on this page and will apply as permitted by applicable law.

12Contact Us

Need help with your shipment, delivery status, or a shipping-related concern? Our support team is here to help.